About the Role:
Transport is integral to modern society. Imagine leveraging your expertise to create sustainable transport solutions for the future. If you aim to impact the world on a global scale, working with cutting-edge technologies and collaborative teams, this could be your ideal opportunity.
Role Overview:
DSJ Global is seeking a Senior Product Quality Leader for our client. The Quality & Customer Satisfaction team is dedicated to ensuring product quality through thorough investigation and prioritization of market issues. The role involves securing customer feedback in problem-solving processes and demands a high level of product knowledge, problem-solving skills, and the ability to collaborate with global colleagues in engineering, production, purchasing, and field services.
Key Responsibilities:
*Detect and quantify early-stage customer quality issues using advanced analytics.
*Prioritize quality actions to meet committed quality targets.
*Seek rapid containment actions and recommend appropriate quality-solving tools for identified issues.
*Coordinate and prioritize quality actions within Design Engineering, Purchasing, and Manufacturing.
*Communicate and report on product quality and customer satisfaction within the company.
*Verify the effectiveness of implemented quality solutions.
*Lead and support Quality Action Groups for new technologies, ensuring a smooth transition from project to serial production.
*Request external campaigns based on technical descriptions and present at the External Campaign Committee.
*Identify and communicate potential safety issues to the Safety Investigator.
Candidate Profile:
Qualifications:
*Bachelor's degree in engineering or comparable technical experience; Master's degree preferred.
*5+ years of experience in the automotive industry.
*Experience in aftermarket activities and support.
*Proven leadership in cross-functional teams or project management.
*Global experience is an advantage.
*Willingness to travel domestically and internationally occasionally.
Skills:
*Passion for driving results and customer success.
*Ability to prioritize issues that add value for both customer and brand.
*Strong networking skills and the ability to build credibility and positive relationships quickly.
*Proven problem-solving processes and analytical skills.
