Logistics Operations Manager
Greater San Francisco Bay Area
140-165k + benefits + bonus
A hyper-growth electronics manufacturer is looking for a Logistics Operations leader to support the company's recently launched consumer product and their next-generation products focused on Fortune 500 and Public Sector customers. The company is looking for a highly motivated and experienced individual who will be responsible for managing order management, logistics and related business systems.
How you'll make an impact:
- Manage 3PL set up and product distribution for high volume/high SKU mix product line
- Own and manage the release, processing, and fulfillment of customer sales orders to 3rd party fulfillment (3PL) centers
- Process sales, returns and inventory transactions in the ERP system
- Develop and optimize the reverse logistics strategy, order fulfillment processes, and systems as the business scales
- Lead continuous cost analysis reviews and recommendations for improvement
- Collaborate cross-functionally with stakeholders across customer support, sales, marketing and accounting
- Create and maintain ongoing documentation of the order process
- Establish customer order/status workflow with Customer Support and serve as the escalation point
- Track KPIs including on-time shipment, order accuracy and fill rate performance
- Define and implement international shipping strategies as we enter into new regions
- Inbound freight management and HTS code analysis
What makes you a strong fit:
- Advanced Excel modeling skills required (vlookup, sumifs, pivots)
- Significant hands-on experience with ERP and database systems e.g. Netsuite
- Demonstrated ability to be strategic and tactical in leading and improving logistics and order management processes in a fast-paced, dynamic environment
- Detail oriented with excellent cross-functional collaboration and problem solving skills
- Demonstrated appetite for learning with the ability to quickly pick up new skills as part of a small startup team
- Ability to be a self-starter with a proven track record of following through and delivering on responsibilities